Legal Department

Privacy Policy

We value your trust. This policy outlines how we collect, use, and protect your personal information when you interact with our platform.

Last Updated: September 13, 2026

1. Overview & Introduction

Welcome to Souvenir Antique. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

By accessing or using our services, you notify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.


2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: includes first name, last name, username or similar identifier, and gender.
  • Contact Data: includes billing address, delivery address, email address, and telephone numbers.
  • Financial Data: includes payment card details (processed securely via our payment gateways, we do not store raw card numbers).
  • Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you (e.g., processing your order).
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.
  • To send you marketing and promotional communications, provided you have opted in to receive them.

4. Information Sharing

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.


5. Cookies & Tracking

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save user's preferences for future visits, and compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.


6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We do not store your private payment data on our servers.


7. Your Privacy Rights

Depending on your location, you may have the following rights under data protection laws in relation to your personal data:

  • Request access to your personal data.
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing of your personal data.

If you wish to exercise any of the rights set out above, please contact us using the information below.


8. Contact Us

If there are any questions regarding this privacy policy, you may contact our legal and privacy team using the information below:

Email: support@souvenirantique.com

Phone: ++233 54 761 8721

Address: Asafo Labour, Maxwell Road, Kumasi, Ghana